Bests & Worsts Reviews from Amazon

I purchased 2 of these bumper sets for my grandkids, age 4 years old and 2 1/2 years old. Both fell out of bed head first on to hard tile floor. The two year old woke us up screaming that he fell on his face at 1 AM. It was Christmas time so we went to store and bought a bed rail for him, thinking the 4 year old was ok. A few nights later, I heard a horrible sound of impact on floor. My 4 year old grandson was crying in pain. He fell head first off bed. The 4 year old had a nasty black and blue mark on forehead and a slight cut. We had to go back to store at Christmas and get another bed rail for him. I think it is more dangerous that no protection at all because when they fall off they do so head first and from a height that is higher than the bed itself. I would like a full refund. I never do negative reviews, however, I feel I had to report our experience.