Bests & Worsts Reviews from Amazon

I purchased two Kaito Voyager emergency radios for $50 each. One was given as a gift and I kept the second for myself. I kept my radio stored in the box and just opened it today. I turned the tuning dial and heard a crack. The frequency marker would not move. The radio is now unusable and that is really sad because I loved the appearance and supposed functionality. I am including photos of the QC sticker (what a joke!) and the broken tuner bar. I contacted Kaito by phone and the representative was not interested in replacing the product. I have written customer service and will update developments here. UPDATE: The good news is that I received a prompt response from the Kaito email contact. The bad news is that I received an unprofessional and condescending response which I will share here. Botton Line; Completley check out your product immediately and know that purchasing from this company can be a crap shoot! On 11/30/16, george<george@kaitousa.com> wrote: Hi Tifani, I am afraid that your item is out of warranty. This is an electronics product. You can't just store it in somewhere in years without any touch and expect to use it like a new one when you need it. Normally, you have to test it periodically to at least keep the built-in battery alive. I would say our warranty won't cover it because of the user error. If you have any question, please feel free to contact our service team at 909-628-6088. Sorry about that and thanks for your understanding.