Bests & Worsts Reviews from Amazon

We bought this device after my grandfather fell at home and couldn't get up. Luckily that time he was able to reach for the phone cord and call my mom. But we didn't want to take any chances so we purchased the device in case he fell again. We even added the auto fall detection to the subscription in case he fell and couldn't push the button. When the device came we set it up and tested it without issue and were assured that the auto fall detection had been added. However my grandfather fell twice while wearing the device and it never detected his fall. The first time he was okay and was able to get up on his own and call us but the second time he fell face first, with the button even underneath of him, he hit his head on the way down and was unconscious. If I hadn't checked on him before going to bed he probably would have died on the floor. The button was never alerted and never sensed anything. He's now in the hospital in ICU and will not be able to return home. When my mom called to cancel the subscription, they tried to persuade her to keeping it, even after she explained what happened. They weren't empathetic or remorseful at all. They even told her that the auto fall detection was never added to the plan and the guys response was oh, it was just a mistake. When my mom persisted and told them to cancel the subscription he then attempted to charge her a restocking fee even though the device itself was purchased through Amazon. I am disgusted and disappointed by this entire experience. It was evident that they care more about the money from their subscription (which is not very affordable to begin with) than the actual subscribers who are trusting them for emergencies!