Bests & Worsts Reviews from Amazon

I was purposely waiting to write a review until I had a chance to use the blower for an extended period of time. I bought mine in October of 2018. I think the blower product is excellent. It is extremely convenient to use. No gas. No power chords. Just go. I also think the engineering of the product is excellent. It is well balanced, goes together quickly and easily, and its features such as "cruise control" are very intuitive. I really liked the product. Then, after about a year and a half, my charger's LED would turn red when charging my battery. Shortly after that, my battery's life went down to 4 minutes of use per charge. I sent emails to Greenworks inquiring about the warranty with no response. I then waited on their help line for a long time to get through. (The line was regularly over 200 people long.) When they said they would do a callback if I left my number, they did not. Finally, I was able to get through to a human. They agreed that the battery was faulty and under warranty. Then the service rep came back and said that they could not honor it because I got it through a "third party" on amazon. I've seen no limitation on the warranty that states that the warranty is only honored by specific sellers. I would love to see the list and see where it is published. I feel that I have been mislead. I'm going to keep trying to get them to honor the warranty as it is published on-line and in my users manual. But, before you buy this, you might want to do an investigation of whether or not it will be covered. Basically the tool became worthless after a year and a half. The sad part about this is that I really like the tool. And, had they honored the warranty, I would have bought more Greenworks equipment. I am now going to give EGO a try.