Bests & Worsts Reviews from Amazon

We've had this fridge for 10 months. In that 10 months it's worked wonderfully. NO issues that you see with the icemaker that so many other experience. It's a wonderful looking fridge! Everyone that comes is amazed that it has 4 doors and different cooling zones, etc. It just looks different. I was super excited to get this fridge and considering the original price at almost $4k you would expect it to last. Two weeks ago the bottom portion of the freezer/fridge stopped working. It happened on a Friday and since we were not home on the weekend we came home on Monday to find that everything in the Freezer/cooling zone was bad (that was a nice mess to clean up). Ok, things happen and things break. That's life. However multiple attempts to contact Samsung in this matter ended with sending multiple techs, who flat out told us "we can not fix this" we will put a trouble ticket to Samsung and they will call you. Guess what? They didn't call. Their customer service is on par with cable companies... IE: HORRIBLE. They read from a script and transfer you to multiple people. My wife was on the phone for 2 hours today trying to get a resolution on a fix. They don't seem to grasp that most people can't be without a fridge, especially if you have young children in the house or a new born baby... I don't have a problem if someone can't fix something, but ultimately there comes a resolution that is quick and responsive, what bothers me is that either my wife or myself have to call off from work because the tech is coming only to be told on the day they should be arriving that "we do not fix that problem, we will contact Samsung for you"... Taking days off cost money, and depending on what you do can be very expensive, so doing this 3-4 times and what you end up having is the cost of the fridge in days that you have missed work. Now our ice cube maker doesn't work, along with the entire bottom portion of the fridge not working. I'm sorry but for as expensive as this unit is, that is completely unacceptable. We have a "builder" grade fridge that is in the basement that is over 10+ years old AND it's been moved multiple times to different locations and it works, it just keeps chugging along. If you are looking for a beautiful looking fridge that will WOW people when they walk in but then not work and have to deal with horrible customer service and techs that are unable to fix the fridge, this IS the fridge to get!! I can't stress that enough! I LOVE Samsung products, I really do, we have a WHOLE slough of their products from TV's, electronics, computer hardware, etc. And I can honestly say this whole experience with their fridge has put such a sour taste in my mouth that I am very reluctant to ever consider them for appliances in my lifetime or recommend them to anyone again.