Bests & Worsts Reviews from Amazon

I have used Norton products loyally for at least 15 years, but today when I got another year of subscription I had an unbelievably bad experience with their rep. I always turn off automatic renewal after I purchase, because auto renewal is the most expensive possible way to get a year of Norton coverage. As soon as I completed my new subscription today, I went to my account to turn off automatic renewal. It turns out that the customer can't turn it off as they used to be able to do - now I have to "chat" with a Norton rep who will actually turn it off for me - if you can convince them!. And that chat session was a manipulative and frustrating session. One sign that they know how bad it is, is that you cannot copy or save the chat history, so I'll have to paraphrase it. It took me seven separate requests to get the Norton rep to agree to turn off auto renewal. First they want to be sure you understand how valuable it is, then after two or three rounds of that, they tell you that if you turn off auto renewal, you lose the virus protection guarantee that they advertise for Norton 360. After that, when I continued requesting to turn off auto renew, even then the rep didn't give up on me - "what if I extend your subscription by 60 days for free?" No thanks. "What if I extend your subscription free by 90 days?" No thanks! Now I was quite frustrated that nothing seemed to convince them to turn off auto renew. So buyer beware - when you read the comments from Norton reps (answering user reviews here on Amazon), where they tell everyone that, don't worry, you can turn off auto renewal, they're not telling the whole story, because turning off auto renewal voids their virus protection guarantee. And the hassle of arguing with a rep who won't accept the request is really infuriating. I am going to get a refund for the product (Amazon won't refund it, but Norton says they will, within 60 days) and try another provider. I also had problems installing, but that pales in comparison to this.