Bests & Worsts Reviews from Amazon

It is important to know that I do not write reviews for various reasons. Most of the time when a person writes a review there is a motive behind it. I will give you my experience with my Segway ES4 drama. I bought two of these right after Christmas for my wife and I. I had done a lot of research trying to find the right one for us. I went thru Youtube and google reading every thing about most every electric scooters out there. Finally Segway was the choice. Amazon did there part in the process as advertised. The scooters were easy to put together and get charged in prep for the excitement one gets when a new toy is ready. It always seems like the waiting to use the toy takes for ever. After the first ride we where just happy as could be. I was so interested to see how long the battery would last. Being winter in the high country the cold wind forced us home before we could get get the full battery use. We plugged them both in and warmed by the fire hoping for better weather. I went out to check on the battery charging status and found one beeping at me and showing an error code 21, while the other was charging fine. I unplugged the beeping on and turned off the machine and restarted it, only to get different error code of 19. To the manual I went to see what these codes meant. the manual is little help but did tell me that the error codes had to do with the battery. I turned off the machine and went to bed frustrated. The next morning I checked the machine in hopes that the machine had fixed its self. It had not!!!!. I went to work thinking I would do research on the internet to find other people with this issue. There was some talk of the issue in forums with little resolve. There are videos on how to disable the machine, but nothing of a fix. Being a new machine with a SUPPOSED warranty I didn't want to dig to deep. Here is beginning of the Technical Support effort. I had the feeling that this was gong to be a painful experience, so grabbed a beer to help keep calm and began the phone calls. First try to the number it rand once then hung up. Cell phones don't help with keeping calm some times. Tried again to have the same thing happen. I had full cell service which made this less fun. Called my wife and she answered said phone connection sounded great. I sent an hour trying to call This technical support number. I went on line to verify the number and all checked out. Slightly irritated, I shot off aan email to Amazon customer support asking for help. Amazon resounded within an hour with the information of "Sorry to here of your issue, but we only are the pass thru people, but here is the information that might help with Segway technical support." This is the point that I start to realize that I might have bought a $700.00 heavy as hell kick scooter and not an electric one. To the internet again with no luck. I wrote and email to Segway tech support and filled out there forms with the hope that maybe someone would get back to me. To my surprise the next day I had a reply. "Sorry for your issue, we will get back to you in order as this is first come first serve bases." OK. Im in there system and I will wait for a response from a Tech. Yep, you seen this made for TV drama before were the reply never happens. SHOCKING!!!!!!! Mind you, this was now been three weeks. Back to the phone crap again, only to go thru the whole phone call answered and the hang up with no delay between. Now its personal. I was going to get ahold of somebody if it took all day!!!!!!! Holly Molly!!!! after a loooooooonnnnnnngggggg time I got the robocalls answering service. Shocked as I was I was not going to miss pressing the correct numbers. With a steady hand I began the oh so very painful process of "press 1 for this product, press 2 for this, and so on and so forth. Well you guessed it. I push the wrong freaking number, and the call hung up. OH MY LIVING STARS!!!!!!!!! my wife ran into the garage thinking I had hurt my self or had turrets or some thing worse. The frustration has now reached the red zone, and still rising. I called right back just knowing that I would be here for ever going thru this painful, awful and upsetting effort again. To my surprise I got right to the robo prompts straight away. I was able to get to the right place i thought and was greeted with the "please hold for the next available person". Yes, you would be right, I was using very unflattering language as I sat there on hold. I was not going to squander this effort, and was going to stay on hold, even if I had to do it all day. Finally a voice, a really human voice answers. I almost fell out of my seat. I began by telling the nice lady on the phone that I was not happy, and knowing that she had no idea what I had bee thru to get to this point, i wasn't mad at here but the evil Company called Segway. She said she understood and would do the best she could to help me as we started the tech support dance. I feel for these people that have to listen to those of us angry at the situation and not the person taking to call. With all that is me, I explained the issues. She sent an email to me and from there was able to send to here all the data I had collected to this point. Pictures, amazon email, emails to there emails which had all the dates and facts of the case. No I'm not a lawyer, but I have seen many on TV. Sticking to the facts, we conversed and I was given a case number. She would place me on hold while she had to check with her supervisor and what I could expect. NO I never talked to a supervisor. She finally said that the machine was under warranty and that the warranty people would call me with further instructions. Hell, at this point i was exhausted and took this at face value and hung up with her. Nice lady i might add. Yes!!! I have not received any communication from any stinking warranty department with in the time of 4 days. I sit here with the elusion that I will get somebody to listen or even help resolve this nightmare. Segway is not really going to do anything iI suspect. With the autonomous of the internet and the fact this piece of junk came fro China, i suspect I am screwed. As i watch my wife cruise the streets on my scooter, hers was the one broken, I hope this helps someone make there decision. PS. Hope my wife will bring me a six pack back with my scooter.