Bests & Worsts Reviews from Amazon

I never write reviews, but this is so bad that I had to. I wanted to love this but it just isn't happening. You see I thought that the HR stood for Heart Rate. Well I must have been mistaken. As soon as you begin working out your heart rate climbs a bit. BUT as soon as my HR got above 120 it either shuts down or just sits on 120. On a couple different occasions I wore my Polar at the same time. Polar had my highest heart rate at 160 BPM while the charge hr had me resting at 75. So I posted in the "community forum", no response. I emailed, no response. I called customer support, your average wait time is more than 10 minutes. The first time I just figured I would call back, the second time I waited on hold about 15 minutes. The third time I waited for 24 minutes before someone comes on the line and assists me. We updated the tracker, and she has me put the HR from auto to on. She assured me that that would fix the issue. So I get off the phone 45 minutes later and begin a BeachBody Cardio workout, Polar put my highest heart rate at 160 again and the charge hr completely shut down registering my heart rate. I emailed again, still no response. I called again, "your average wait time is more than 10 minutes". Tomorrow when the mail is running this glorified watch is going back and I am going with another brand. What a JOKE!! If you are still considering purchasing this tracker I would urge you to call (877)623-4997. I have yet to call their "customer support" and have less than a 10 minute wait time. If that many people are having troubles......