Bests & Worsts Reviews from Amazon

Unfortunately, we got a dud. Three nights in a row I have come out to this vacuum sitting in the middle of the floor. According to the app, we have an issue with one of the wheels, and it asks me to remove anything that is wrapped around the axle. I have cleaned everything, and nothing is obstructing the wheels, this vacuum hasn't even been used a month on wood floors and an area rug. This morning I call the support line and get placed on hold, then transferred, and then hung up on. I call back and get to talk to a lady that has a serious attitude in her voice, sorry lady that I'm having issues with the product and that I had to bother you this morning. The end result is I get to ship it back FedEx ground and wait for them to send a replacement. I paid too much for this vacuum for it to malfunction the first month and have poor customer service to go with it. When it's working it does do a good job. The fact that it only worked for such a short time has me concerned about the longevity of this vacuum. It's too expensive to last a year or two. Update: We got the replacement robot and had some issues with it also. It would randomly start a cleaning cycle in the middle of the day outside of the scheduled cycle. We have an alarm with motion sensors so this is a major problem for us. After having the new robot for three days and not being able to correct the issue Shark asked me to send the new unit back in for another replacement. We opted to just return the product.