Bests & Worsts Reviews from Amazon

I was so excited when I first got this machine and wrote a great review on it, but it broke in less than a year and then again soon after it was serviced which I had to pay for shipping even though the sewing machine was under warranty... I am so upset with Singer. Their customer service phone line takes more than an hour to get through if not almost 2 hours, so good luck. Don't waste your money on Singer machines. They aren't what they used to be. I have an older model and it is amazing. Might not do all the stitches the quantum does, but it works and doesn't break down 3 times in a year. My quantum was just serviced for the 2nd time and I opened up the box excited to get to work and the speed control is not working. Only does turtle slow speed. I am so frustrated and disgusted with Singer. Also my sewing machine now smells moldy. What is going on there?