Bests & Worsts Reviews from Amazon

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ranked #111,185 most helpful out of 571,544,897 reviews
★☆☆☆☆
PLEASE DO NOT DO WHAT I DID (Read the update!!!)
**IMPORTANT UPDATE AT THE END** For the price and the quality I am happy with my purchase. The Wyze Doorbell works just as advertised and though I did not have an existing door bell box and the existing wires for the original outside doorbell were non functional. My sisters grandson opened the package and he discovered on the back of the camera there is a rubber protector over a place where you can use an android style phone charging cable to power the camera, YAY!! So I drilled a hole in my wall and threaded the wire through the hole and it works. No issues to date. Have had it installed for about 2-3 weeks now. Will update this if anything changes good or bad. Update (and it’s not good): Less than a week after I posted the review above I had issues which I explain below. We didn’t know that the rubber “seal” on the back of the camera was only covering the port to keep it waterproof and is only meant for the manufacturer to use to do what they need to do to the camera. I did not find out that removing the rubber seal voids the warranty until yesterday when I began having issues with the camera not connecting on my app which keeps happening starting around the afternoon yesterday and into the night and today still. I’ve checked the camera several times and made sure my connections are good, yet I still continue to have issues. Eventually I got tired of dealing with it on my own yesterday and decided to do some troubleshooting using WYZE app and this is when I discovered magically my sisters grandson voided my warranty unknowingly when he removed that rubber seal to use his grandma’s phone charger cable to power it to see it work… which he did the moment he took it out of the box and discovered a hidden power port behind the rubber piece. He is 13 and he is growing up in this electronic digital age, yet he didn’t know it would void my warranty either because it didn’t have any warning about it. I don’t think that it is right my warranty is voided like this without WYZE doing a better job of warning and informing their customers. So I AM changing my rating from 4 stars to just 1 ⭐️ I believe there should have been a CLEAR visual warning about this issue- not just in the information about the doorbell, but also right on top of the camera as you open the box should have a warning ⛔️ in giant red letters or something like that, and furthermore, it should also have been made clear that this camera will not work for homes without working preexisting doorbell electrical wiring. As I discovered by total accident that powering it like that can ruin the camera as they said the voltage coming from the wall is not the same as what goes to the doorbell wiring according to WYZE Troubleshooting and it can destroy the camera itself or worse, it can even start a fire in the home. I’d say that is worthy of letting people know in great big bold red letters across the back of the camera or right as you open up the box and in the information about the camera or SOMETHING easily visible, wouldn’t you? So, that all said- I do not recommend it. Especially not for anyone living in a home without working preexisting doorbell wiring, unless you’re able and willing to run new wiring to power this doorbell camera. There definitely should have been a clear big red letters warning about it and there was not. I don’t blame the kid. I blame WYZE!!! This is the first issue I’ve ever had from everything I’ve gotten from them and it is a BIG issue to me. It leaves a sour taste in my mouth about WYZE right now to be perfectly honest! I’ve purchased three of their products and I doubt I’ll be purchasing anything else from them without seeing a big change in how the company informs people of important safety information about their products!
May 2021 · Tools and Home Improvement · verified purchase
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