Bests & Worsts Reviews from Amazon

I used the Hoover SteamVac yesterday for the first time. It did not seem to dispense very much cleaner or get my carpet very clean. Then I used the stair attachment which worked OK. Today,while trying to clean another carpet I realized the cleaner release button wasn't working at all. Everything was clicked in securely. I called Hoover. My choices: take it to be fixed (20 miles away) or mail it back to Amazon to get my money back. When I said I was going to write a bad review for the product the "Customer Service Representative" said I was threatening her. So, I'm not threatening anyone - I'm just saying: a brand new appliance should work. If it doesn't it's a lemon and I would not give this product even one star! Update: It is now November 2010. My Hoover SteamVac has been in the shop since July 2010 because, for some reason, Hoover does not have the part. And I'm still without a carpet cleaner. Five months and counting! Inexcusable, but I'm now stuck in carpet cleaner purgatory. Don't buy one of these machines!!!!! Final update and happy ending: December 2010. Finally, after 6 months, I have my machine and it works well. Hooray!