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ranked #122,568 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Bad customer experience
Bought this bike with an "expert in-home assembly" service (additional $139) from Schwinn on Amazon.
-- 01/09: This bike was delivered to my house
-- 01/18: Schwinn sent it's vendor GoConfigure technician to my home, assembling the bike. I was struggling with bad bronchitis so unable to try out the bike; just signed the paperwork once the technician said it was done.
-- 01/23: I felt a bit better so decided to try the bike but immediately was annoyed by a loud, clicking sound (my husband sitting next room over yelled "what's that noise?"). After trying multiple times, I called Schwinn customer services -- They offered me two options 1). Pay Swhinn $139 for "a diagnostic service" ; 2) I disassemble the pedals/connecting parts and reassemble them back to see if it stops the sound. Are you serious?!
January 2018 · Sports and Outdoors · verified purchase