Bests & Worsts Reviews from Amazon

As have been noted by numerous reviewers, this coffee machine is extremely unreliable. After a week of working well, it stopped working. No water or very little water was dispensed. There is no clog to speak of. When the machine malfunctions, one cannot access the menu. The machine would turn itself off inexplicably. A few days later it would work again, and then stop working after a few days. At the price charged, Breville could have ensured better quality in this machine. A black mark for its reputation, in my mind. Worse, Breville does not have after-hours or weekend customer service. The coffee made is delicious, and I love the ice brew feature; however, these are not enough to make up for all the technical problems. I really wish that Breville and its designers had tried out this machine for about a month before pushing it out onto unsuspecting customers like me. Definitely a coffee machine that's to be avoided and I don't recommend it at all.