Bests & Worsts Reviews from Amazon

Buyer Beware! I rated this a "1" primarily due to not only misleading advertisement and ordering complications, but lack of customer service. Please read all of the reviews before investing in this product. Upon ordering the advertised product, the online prompts asked did I want the extra cookware, for the cost of shipping and handling, I answered "yes". Additional prompts asked about each item that was supposed to be included as part of the advertised package to which I answered "yes". When I got to the final order, the order came to well over $200 and showed duplicated items being ordered. There was no option to remove or change any of the items being ordered. I had to abort and start over. So, I tried again answering "no" to all the prompts. The total bill was $141 (this included the carrying case which I knew was at the extra cost). A few days later, I received the PIC Stove Top, but there was no cookware included. I contacted PIC's customer service. I was told that I had to pay $59 plus S/H which would come to about $90. This was the item that was suppose to be free and included in the original order. I asked to speak with a supervisor. They told me someone would call me. A few hours later a supervisor called and I explained the problem again to her. She asked me to email her a copy of the invoice. After emailing her the invoice, I get a response stating that they received a copy of the invoice and asked if she could help me. I responded again explaining the problem. I never received a reply even after two follow-ups. I had no choice but to return the product. I was charged with the task of ordering, evaluating and demonstrating this product to our seniors group and their caregivers because of the interest our group had primarily due to the advertised safety and ease of use. Too many products are advertised that catches the interest of seniors only to find they have invested there limited funds on products that did not live up to their expectations. Based on the lack of customer service, our committee has had to discourage these seniors and caregivers from this product or to at least beware. It does cost a little more than $99, the shipping and handling charge is outrages, the ordering process is baiting and confusing, and if there is a problem, you cannot depend on customer support in handling complaints. Despite the cost and ordering process, had customer service handled this issue, I'm confident had I had the cookware to demonstrate this product to our seniors, PIC would have potentially received 20 to 30 orders provided it passed the cook test. November 25, 2013 Note: I had placed this same review with the Nuwave Induction Cooktop reviews. I noticed that they will only publish good reviews and suppress any negative reviews. To me, this displays their true integrity.