Bests & Worsts Reviews from Amazon

Update. Mine failed little less than after a year and a half. Fortunately I took out an extended warranty, so I ended up buying a replacement. Here's why I went from 5 stars to 1 star. Customer service. I received the new one and the top part was really flimsy in staying in place, so I took it off and looked at it more closely. Turns out the plastic locking mechanism that keeps it in place had broken off, so rather than go to the hassle of sending it back, I contacted T-Fal hoping that because I just got it, they would just send me a replacement top. They sent me a reply email that really ticked me off. They said I had a discontinued model which isn't true. The FZ7002 is actually the same FZ700251 model sold by TFAL and it states FZ700251 on the box, so they are full of it in not knowing what they're actually selling on Amazon and they are using an excuse that the dealer isn't reputable to avoid a warranty issue, even though the product was fulfilled by Amazon. Point is, say you have a warranty issue, and you send them the invoice showing it was purchased from Amazon. They are going to see that it says FZ7002 and make an excuse that it's a discontinued product, even though the product model number is actually FZ700251. That's the kind of situation that makes me want to send the product back and go with a competitor, because the only reason I haven't is the old one that failed me due to the heating element still had a perfectly working top that fitted into the new one. If I didn't like the product, it would be getting shipped back today, but I'm going to sleep on it. Not going to reward a company that will say anything to avoid addressing a warranty issue from a product that was only purchased one week ago. Fortunately I took out an extended warranty with this one as well. Just be warned of my experience, and yes, this situation is enough to justify me dropping the product from 5 star to 1 star. ---------------------------------------------------------------------------------------------------------------------------------------------------------------- Owned this for 6 months now and it's made a huge difference in how I cook things now. I'm mostly cooking frozen food and for that alone, it's a huge convenience rather than having to turn on an oven and wait for it to heat up. Anything frozen from french bread pizza, to frozen wings, fries, etc all come out great. I also bought the small basket attachment that spins which helps with items that you can't use with the turning mechanism that works great with fries and wings. It's capable of so much more and when there's anything that requires getting re-heated and either choosing the microwave or the oven, I'll always use the t-fal for flavor and convenience and it's really easy to clean up as well. 5 star product.