Bests & Worsts Reviews from Amazon

I actually love this steam mop however I’m incredibly disgusted by Bissell customer service. I bought my steamer in February 2017 along with a 2 year protection plan and today the cap broke off the water tank. I called the protection plan and they stated it is still under manufacturing warranty. I called Bissell and they said they could replace the cap. The representative put me on hold for what seemed like 20 minutes and then told me they do not have the part in stock. She gave me the phone number and address of a local parts store here in Fort Wayne and informed me I’d have to pay for the part. I told her I would not pay for the part because I’m within the 1 year warranty plus I bought an extended warranty. She basically told me I had no choice. I do have a choice and my choice is to give a bad review and warn others that Bissell’s customer service is pathetic! I will never buy Bissell again.