Bests & Worsts Reviews from Amazon

Having played Azul with friends, we decided to buy it because it was so much fun. We were really disappointed when we received Azul the first time because because the player boards were all ripped along the edges, and all the pieces felt like very cheap plastic, especially compared to when we played the game before with friends. So we returned and exchanged the game. The new game arrived today and again the player boards are ripped around the edges, the box was crushed a little on the side, and very cheap pieces. Some of the symbols were printed off-center on the small square pieces. We are not happy to get the same game twice in a row with cheap pieces and poor quality. I contacted Amazon customer service, and they weren't willing to give us any type of refund on the game, unless I returned again. It's annoying to keep going back and forth to the post office to return items. The pictures speak for themselves. No one wants a new item to be delivered damaged twice in a row. The gameplay is great. I really recommend it, but I'm very disappointed in the quality of the 2 games we bought, and how poor customer service has been in working with us.