Bests & Worsts Reviews from Amazon

I bought the 3 pack and I'm hoping to upgrade my rating to 5 stars in a few weeks. Pros: - Packaging is well done - the unit and screen size are appropriate given what it is designed to do - easy to set-up and use given the interface design - sound and video quality are better than I expected - the fact that they are wireless means you can put them anywhere you have a power outlet or POE. Traditional intercom systems require hard wiring which can be a problem for an existing home vs new construction. - allowing linkages to other people's (homes) Nucleus units is brilliant - ability to use Amazon Alexa was a nice surprise and useful feature. - customer service is outstanding. They are Prompt and will give non BS responses to questions. Cons: - call all rooms feature is missing. This is a must for any intercom system. I am told by customer support that this is a top priority for them to deliver. I'm willing to wait given their response. - some additional settings and features need to be added. Ability to set disconnect call after x minutes. A setting to "not" have a confirm exit call pop up after pressing end call. Or a count down to abort end call by pressing stop. Ability to use Alexa to place a voice or video call. For example, "Alexa, call Home Kitchen", "Alexa, video Home Garage", "Alexa, call Home All", etc. - my units will lock up every couple of days requiring hard re-sets. This really needs to get fixed and fast or I will be returning my units for a refund. I'm rooting for them as it's a great concept and I need something like this for our home, but it needs to work reliably. ------------------------------------------------------------------------ 09/29/16 Update: I upped my rating from 3 to 4 stars as the last couple of software updates have addressed my need to re-set every couple of days. Also, they eliminated the "End call" confirmation pop-up which was an unnecessary extra click/touch to end a call. Still waiting for the "Call All" Home rooms feature. ------------------------------------------------------ 07/01/17 Update: Sold all three units on eBay. Of course they then came out with the CALL ALL intercom feature I had been waiting for from day 1. Grrrrrr. Still don't regret getting rid of them tho - I bought a dedicated wireless intercom system instead - simple and much more cost effective. Sound and video quality of the Nucleus was poor but the stability/connectivity issues had improved significantly since launch. If you have tech challenged family members you want to easily connect with remotely then I would recommend checking Nucleus out. BEWARE. Fakespot’s analysis of this product’s reviews assigns a grade of F suggesting the majority of positive reviews are bogus.