Bests & Worsts Reviews from Amazon

The product is only as good as its support and that's why it gets one star. Harvest right is the inventor and manufacturer of these freeze dryers. The units are well-constructed but if one has any technical issues the quality of support is a far cry from the quality of the presale follow through. My experience has been they promised to call you back they never do employees change all the time and you have to start from scratch and you got technicians who basically treat you as if you should feel special that you're even talking to them. If you Google harvest Right complaints you'll see the better business bureau has about 25 complaints that all read about the same. Customer service is not follow through they made promises and then don't do it. Ultimately once consumer affairs get involved it seems like the company does what they should have done to start with. With me the technician hung up on me told me he shouldn't even be speaking to me without paying $95, and told me if I wanted the software upgrade to fix my problem, which logs showed existed from day one I would have to pay more as well. After he hung up on me and told me that the owner would not return my phone calls. I received the software update in an email. Really great piss off the customer and then give them what you could have done start with