Bests & Worsts Reviews from Amazon

On July 9th of 2008 I purchased this unit primarily due to such outstanding reviews I found on Amazon. For the first month I was as happy as all the five star reviewers. I really loved the unit. Last week the unit stopped exporting my walking details to the software (which is the feature that I liked most). After calling Omron, they recommended that I take the sofware off my computer and attempt to put it back on. And that if that didn't work, the problem most likely came from a default in the unit. Putting on the new software didn't fix the issue, so I called Omron back and told them that I must have a faulty unit. They told me that I had to send back the unit to their repair department and include a $5.00 money order for the expense of sending me back a new unit. So they are asking me to pay for both shipping, to and fro, to replace a unit I purchased one month ago. That is an insult to injury. Not only do they not acknowledge the down time of not having the unit, the inconvenience and time spent mailing the unit and going to the bank to get a money order, but they charge me $10.00 for postage. That is bad customer service in my book!