Bests & Worsts Reviews from Amazon

I've had this machine for 2 1/2 years now and it has started going South. It is not dispersing the correct amount of water. I've tried the troubleshooting solutions offered in the manual to no avail. This morning I attempted to make a 14 oz cup of coffee as I do every morning and when the buzzer went off I went to fetch my coffee. I had a teaspoon of coffee in my cup. That was the last straw. Honestly, this machine has always had some kind of issue. Mostly with the amount of coffee it would grind. I've had to calibrate it several times but it eventually seemed to work itself out. I bought a warranty for this product based on the reviews and I'm glad I did. I have submitted a claim and will be purchasing another coffee machine but it will not be this one. It had one job to do and it never really did it consistently. It was a nice concept but it does not work and apparently Breville does not care because they have not addressed the complaints/issues so I'm back to the drawing board. I think I'll buy a separate coffee grinder and coffee maker. Neither will be a Breville. I read all the reviews, good and bad, and weighed my options. The winning feature that sold me on this machine was that I could fill the water tank to capacity and it would disperse water according to the number of cups/ounces I wanted. Setup was stupid easy. Wash all the parts. Put it back together. Run a couple of tanks of water through it to clean out any nasties that may be lurking and walla! You are ready to go. I did get a little surprise when I plugged it up. The measurements showed up in milliliters. Oh no! You mean I have to convert? Have no fear. Just grab your trusty manual and it will tell you how to toggle to ounces. You do have to customize it to your liking which could take at least a week. For instance, you have to get the grind size right for your beans and tweak the strength according to your taste. Making single adjustments at a time will eventually get you there. I also tossed the included gold toned filter to the side and opted for paper filters. I don't like the muddiness you get from those mesh filter baskets. I have never made a pot of coffee so I've never used the carafe. I only make one cup a day so I only use the single serving mode which is freaking awesome. By the way, a cup of coffee to Breville is a paltry 5 oz. My cup is 12 to 14 oz depending on the vessel I'm using that day. With the single serving mode, the water infuses with the coffee for a period of time depending on your strength before it is released into the cup. This is quite important because when making small amounts of coffee, the water would not be in contact with the coffee long enough to extract its goodness and would produce a weak cup of joe which is the basis of a lot of complaints concerning grind and brew coffee makers. This infusion feature is the cure for that. Now I've seen a few complaints/comments about the daily cleaning routine for this machine. I'm not sure why. Like setup, daily cleanup is a breeze. A few damp coffee grounds are left on the silver plate that opens to let the coffee drop into the basket and a few dry grinds fall into the catch tray underneath. You simply wipe the grounds off the plate, dump the tray and rinse the coffee basket. Takes less than 30 seconds. I've added a few photos that show the machine after a brew cycle, after I've wiped the plate down and even the grinder when dissembled. The grinder is a little fuzzy but there is nothing but dust in there. A couple more things. I don't like the brush that came with the machine. I will be purchasing another small stiff bristled brush to brush away the grounds. And since some people complained of the machine giving up the ghost way to soon, I brought a 4-year warranty from Square Trade for $30 bucks. If it does break I'm covered.