Bests & Worsts Reviews from Amazon

Did my research on inflatables before purchasing this board for my wife. Professional and amazon reviews all praised its' use and durability. On her 3rd time out my wife reported it had a hole in it. She's owned it for less than 3 weeks. When trying to put it in her car she dropped it onto the driveway, and in the course of picking it up it scraped on the driveway a little bit. This was enough to open a hole in the 'military grade' PVC material. This board is supposed to be able to withstand bumping rocks, branches, and other things while riding, but breaks with half of a second of contact on asphalt? Their warranty says it covers everything outside "normal wear and tear". Considering the board is 2.5 weeks old I thought they would surely replace it. Nope. Apparently normal use includes a hole from transporting it to the water, 2.5 weeks into a 2 year warranty. I am sorely disappointed. All the praise gave me high hopes, but it's simply unacceptable for a $700 product to be so fragile that transporting it can damage it before it hits its 3 week mark. We will try and patch it with the repair kit and make the most of it, but wanted to make sure people are aware of this possibility before spending the money.