Bests & Worsts Reviews from Amazon

Very happy at first. Product arrives in a secure package with some serious light bulbs that appear to be premium and built to last. Easy to install, I was up and running in about 20 minutes after hooking everything up and securing the wires in a professional manner. The lights are extremely bright, brighter than you may expect -- equivalent to driving with your factory high beams on. Realize you will need to turn the headlight assembly angle down quite a bit so as to avoid blinding other drivers. This creates one problem I noticed on the 2007-2013 Chevy Silverado body style trucks. After turning your headlight angle down enough where you are not blinding other drivers, your high beams are now just about useless since the entire headlight assembly is pointing much further down than the OE engineers expected. This is not the reason for my negative review, but important to note. The reason I am writing this negative review is because I was ignored after contacting the seller about a failed bulb, a bulb that failed after less than one year of operation. Out of frustration I am wasting my time on a Thursday night after a long day at work to explain to future buyers that this product may fail, and you will receive absolutely no assistance from their support team AFTER THE PROBLEM IS DIAGNOSED. Surprisingly, the support team was very quick to respond to the initial complaint. They immediately sent a long list of steps I was to perform in order to properly diagnose the cause of the failed LED; these troubleshooting steps were required before they would take any action for replacement. I pasted their email below containing the steps you can expect to receive. I happily went through all of the troubleshooting steps and was confident the LED was in fact burned out. After I confirmed the LED was the component that had failed, and then communicating that to support staff, the entire staff went MIA. I attached a photo of what the failed LED looks like, you will notice the LED appears to be burned. Purchase at your own risk. INITIAL EMAIL RECEIVED FROM SUPPORT Thank you for choosing one of our OPT-7 products and we're glad that you contacted us regarding this. I'm sorry to hear that you're having an issue with the item that you purchased. But don't worry, we'll be glad to assist you on this and we'll be doing our best to sort things out for you. In cases like this, I can simply replace the component that is not working correctly with a brand new part. All we need to do is identify what part needs to be replaced using a simply test called the "SWAP TEST" Basically, remove both LED bulbs for their respective drivers. Then swap them and connect them to the opposite driver. Note whether to issue you experienced before has moved or remains on the same side. Start by disconnection each LED bulb from it' respective driver Swap them to the opposite side's LED driver If the issue moves with the LED bulb then the LED BULB needs to be replaced If the issue stays on the same side proceed to swap the LED driver If the issues moves with the LED driver then the LED driver needs to be replaced If the issue stays on the same side proceed to swap the capacitor (If installed) If the issue moves with the capacitor then the capacitor needs to be replaced If the issue stays on the same side proceed to swap the Plug and Play wire (PP Wire) If the issue moves with the PP Wire then the PP wire needs to be replaced Let us know the results and we will get that part shipped out ASAP. If you have any other concerns or questions, please feel free to contact us. Thanks. Best regards, Rollie