Bests & Worsts Reviews from Amazon

So after reading and ignoring the posts stating various issues with excessive heat, glass shattering, and toast catching on fire, I bought one anyway because the size was exactly the same as our old B+D, and the price was 1/5 that of a similar sized high end brand. Small toaster ovens are not easy to find anymore, and I thought the problems that others experienced were anomalies. After 6 weeks of using the oven, my wife was toasting a brown rice tortilla, left it unattended for too long, and filled the house with smoke. Her fault! (I thought at the time.) The oven was so soot covered inside that even after cleaning, the burnt smell remained. Out to the trash it went... and I bought another identical oven to replace the first. This morning (about 2 months after the replacement purchase) my wife was again toasting a brown rice tortilla. I was in the kitchen and saw a slight curl of smoke coming from the door. I opened the door and the smoke dissipated, so I closed the door and went back to my breakfast. At this point the tortilla was still floppy and white. A few minutes later my wife came into the kitchen to check it, and it was nearly toasted to her satisfaction, so she opened the door to remove it and flames ERUPTED! The oven sat under a cabinet, which now had flames reaching towards it. I pulled the oven by it's door handle to get it out from under the cabinet. I started to run for the fire extinguisher in the garage but the flames were now 10" above the oven (I measured this based on the cabinet height after the fact), so I ran back and slammed the oven door shut, which temporarily contained the flames. My wife opened the front door, I yanked out the power cord, grabbed two oven mitts and rushed the oven outside. We both stared at it as the flames slowly died (and the cat ran in hysterics from the wailing of the smoke detectors). Now several hours later, I've tried some crude forensic analysis. The tortilla is a cinder (literally), but only as a result of the flames, not the initial toasting process. The drip pan was out of the oven at the time, and we never "cook" in it so there was no grease, fat, or oil residue present. The bottom of the oven is perfectly clean except for the little grainy things that come on English muffins, and none of those were burned which indicates that only the tortilla was on fire, with the flames going up from the wire rack, not up from the bottom of the oven. Again, a clear indication that nothing on the bottom had caught fire. Although a tortilla is thin, which may cause it to burn easily, others report this occurrence with bread. And I don't know if brown rice is more flammable than wheat. There is one black mark on the back of the oven wall (inside), and I know that the exterior back gets very hot. (The attached photo shows the black mark as well as the clean, unscorched bottom.) I took the oven outside and plugged it in. Both heating elements heated normally with no sparks. Is it possible that the edge of the tortilla was touching the inside back wall, which superheated that edge while the rest of the tortilla was still "toasting" normally, and that edge was the origin of the fire? I don't know, but after buying two of these in the past few months, both of which are no longer in service, and imagining my house burning to the ground while trying to contain the flames this morning, I promise that I won't be buying a third. If anyone from the CPSC reads this and wants to contact me, please do. I'll hold on to the oven for a while just in case. (And as a safety message: 1. Fire extinguishers should be closer than the garage. 2. Smothering flames works wonders (had I not pulled the door open trying to get the oven out from under the wall cabinet, the flames would have not grown as quickly). 3. Learning from the experience of others would have saved me a lot of trouble!