Bests & Worsts Reviews from Amazon

I have had a terrible experience with this iron and I see many others have had similar problems. I had to send it back for repairs only one month after I bought it. It over-heated, melted the fabric, started smoking, and was obviously not usable. I wanted a replacement because it was so new, but Rowenta refused. I should have just sent it back for a refund and then started over again. Their repair service keeps it for 30 days before they even begin to repair it. The repair shop was quite rude when I called to check on it after 3 weeks...as if I was annoying them. They never even notified me that they received it. After spending $130 on the iron, I had expected a better customer service from a company that is supposed to carry a quality product. WRONG! I sent it using UPS two day (they don't pay the cost of returns/repairs even if under warranty) After 31 days, they returned it by regular mail...took 3 more weeks to arrive. I was really annoyed. Last night (3 weeks after repair) it over heated again, worse than before. I had to run it outside and it burned for nearly an hour, pouring out smoke and reeking of burning plastic. I thought it was going to burst into flames. Called Rowenta this morning, they still won't replace it! They want me to once again send it in for repairs AT MY EXPENSE!!! I live in Hawaii so shipping is quite expensive. I asked to speak with a manager (as I did before). He was "not available" and he is supposed to call me back. Its been 2 hours, no call. I will be calling the Better Business Bureau next. Please read all 1,2, and 3 star reviews. This is not a new problem. Something is seriously wrong with this product. It is also a really, really heavy and cumbersome iron. You slso have to fill it with water after each garment. Very user un-friendly. Something is seriously wrong with Rowenta. Where is the quality control? What happened to customer service? Save yourself the money and the hassle...buy a cheaper iron.