Bests & Worsts Reviews from Amazon

While these products are as described in terms of appearance, you would think based off the positive reviews and the fact that it is an ambiance piece that it would operate silently, or at least reasonably quietly. This is in fact not the case. After RMA'ing one with the manufacturer in hopes it was simply defective, the replacement was equally as loud. The customer service rep assured me it had been tested prior to shipping. While Touchestone's customer service was pleasant and tried to do the right thing, it does not change the fact that the fireplace is as loud as a refrigerator, which somewhat defeats the purpose of the pretty flames and relaxing atmosphere it is supposed to create. So if you find silence golden, this fireplace is not for you.