Bests & Worsts Reviews from Amazon

I have been impressed with the presentation and appeal of the Ring products but the operation falls a long way short of acceptable. The alarm panel is a case in point. No where in the literature does Ring say that you cannot leave the alarm panel plugged in permanently. If you do something happens which causes the alarm keypad to freeze even though the app reports it as being on line. The practical aspect of this issue is that you enter through your home primary door only to find you cannot unset the alarm. You are then scrambling for your phone app to unset the alarm before it activates. Not very helpful for a monitored alarm! Ring’s answer to this issue is that “you left the keypad plugged in for too long!” What a nonsense. If you have to remember to periodically put the keypad on charge in order for it to function as described then the PRODUCT IS NOT FIT FOR PURPOSE. This is a widespread problem among Ring alarm users. Nobody however finds the requirement to unplug the charger and periodically plug the charger back in as being acceptable for a security alarm system. Ring needs to get its act together or stop misleading buyers.