Bests & Worsts Reviews from Amazon

I purchased this bed frame on June 10th. Shipping was fast and set up was so easy! The height is wonderful. But, I have spent the last month trying to contact customer service to report that the bed literally COLLAPSED WHILE MY 12 YEAR OLD WAS SLEEPING! The welds broke on the for of the bed! When I call customer service, it rings and puts me in hold. They I get the option to leave a message. I have multiple times and nothing! No way should I purchase a bedframe that lasts barely 90 days! I would not recommend!