Bests & Worsts Reviews from Amazon

I received my bag and within one week took it out to use it for vacation As I was was pulling it out of the car at the airport (on this first use) one of the wheels fell off. Attempting to put it back, with no luck we limped around on our vacation with 3 wheels. I immediately notified the seller (within 7 days of purchase) they refused to help me resolve the problem, referring me to the manufacturers warranty. It obviously came to me from the seller defective and it is my opinion that they should have helped. I fly about 50,000 miles a year minimum, around the globe. I am a frequent amazon customer who has never had a complaint with any other seller.