Bests & Worsts Reviews from Amazon

You might see a similar review to this one on Facebook, it's just me, continuing to try and get someone at Sobro to take the leadership reins and fix my issue. I was an original Indiegogo backer for the Sobro Smart Coffee Table. When it showed up I was excited to say the least. I loaded it up with my favorite snacks and beverages and went about enjoying a unique and cool piece of home furniture, happy in my purchase. About a month or so later this horrible high pitched sound started emanating from the table when the fridge would run. So high pitched and loud I was able to record it with my phone. What heathen siren has moved into my brand new coffee table? I sent off a recording of the compressor failure in an email to Sobro hoping they could help save my new beloved piece of furniture. That my friends is when the honeymoon with new unproven companies ended. Since that first email almost 3 months ago, I have continuously had to play babysitter to Sobro’s support team. No one responded to my first email for 2 weeks. At which point I emailed again, then called. Person on the phone says they did reply but mistakenly to the wrong person. They got my shipping information and promised a tracking number and that a new table was on the way. Then I got an email, asking for my shipping information again. I replied with the information. Then began a ritual of every 2 weeks having to check in on support and get an update which then turned to a weekly update check in. I was told a table shipped, I was told it arrived at the shippers. I was told they usually don’t follow up with customers once a table ships (why???) Well guess what, 3 months later, I just sent my final and last check in email. No replacement table has a arrived. My original table, the noise has become so loud I just leave it unplugged for fear it might be something bad that causes a fire both physically and in my brain. So now my “Smart” table has become just another dumb investment. So overall verdict. Cool idea? For sure. Did they deliver? Yes they did. Can they form a sustainable company? This I don’t know. But based on my experience that won’t be happening until they start taking customer service seriously. Best of luck to all you other owners/backers out there. I hope you have a much better experience with your table then I did.