215
people found this helpful, as of 2023
ranked #144,659 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Online Bill Pay is horrible and not reliable
I was approved for this card about a month ago, and yesterday received an email stating my statement was ready. I clicked the link in my email to "view statement" and was taken to a website that never loaded. I tried the link in the email to "pay my bill," and the same thing happen again. I made sure my email was not blocking access, or that my firewall was blocking access. I tried several times. I went to the Amazon.com Website and went through their maze of links to try to pay. Same thing. I googled "Amazon Store Card Pay Online" and was taken to another similar page by GE Retail, but again, nothing loaded. I then called Amazon.com Customer Service and spent about thirty minutes with them before giving up. Luckily, through my bank (Bank of America) I could set up an online bill payment (I do not if it will work, as the payment is set for later). If it does, then this headache will not have to be repeated and I can just pay through my bank. Although, a downside to this, is that I will still not be able to see my statement and my charges, and will have to remember to write down purchases I make with this card. If you rely on online bill pay, and your bank does not support payments to GE Capital Retail Bank, I would highly recommend not making purchases with this card. The headache to pay your bill is not worth the time. However, if you can pay through a bank, or have another way to pay, then its like any other high interest credit card that you should make sure you pay off monthly to avoid interest charges. I am not sure if I am going to make another purchase with the card do to this hassle.
January 2013 · Unknown