Bests & Worsts Reviews from Amazon

I'm shocked because I've owned many Shark and Ninja products over the years, and they have all been great. I've actually recommended many friends and family members buy them as well. However, the quality on this item is awful and the customer service even worse. First time cooking with the mid-size pan, I noticed a popping noise from the glass lid after a few minutes of steaming something. Then I noticed water bubbles coming from between the glass and metal seal on the top. Seemed odd, but I wasn't sure if this was part of the design or defect. Well, several weeks later, it got worse to where the gaps now started trapping water in them, locking fluid inside of the glass/metal lid. Cleaning only made it worse as it trapped more water and suds, which would eventually leak all over the pan when you put it back on, but in most cases it was almost impossible to get the water out. It was trapped in there like some sort of lava lamp. Given that it's advertised with a 5 year warranty and I've only lightly used it, I contacted Shark support. The customer service person started asking me lots of questions about "what were you cooking" and "what was the temperature" implying that I've somehow been abusing it. I explained that I've only used it to cook normal things like vegetables, fish and eggs (I'd like to see anyone remember what they cooked for dinner 2 months ago and what temperature they had it at.) I've only used this on a stovetop at medium/high heat at the most and always hand washed, never put in the washing machine. That wasn't a good enough answer, so Ihad several more minutes of forensic cooking detective asking for all the details. Finally, I had to accept a video call from him to show him the lid itself (which felt a little odd). After all of this, I was told it'd be $30 to replace the lid because the wonderful 5-year warranty doesn't cover lids...wow, what a warranty when it doesn't cover literally half of the product I bought! So, now I'm forced to spend another $30 on top of the $400 I already spent for this set to replace a lid that has been broken from the start from the manufacturer. AVOID THIS PRODUCT AND COMPANY. Will not be buying any of their products again.