Bests & Worsts Reviews from Amazon

The biggest problem is that it is not at all suitable for side sleepers as it is too firm. My arm/hand go numb when I fall asleep. We previously had a lattex mattress and this did not happen. The bed is also extremely "hot" so if you hate having heat trapped as you sleep this is not for you. I actually am really disappointed that the bed is just a glorified hard foam mattress. Layers of 'this and that' which they describe do not mean a thing. It is a foam mattress. We spent nearly $700 on this and were expecting a really special product. The marketing hype made me buy it and now I wish I could return it. But trying to return it sounds impossible !! Getting it re-sealed and lifting the mattress out of the room first. I do not agree with T&N policy that Amazon customers do not get access to their pick up service. This is second rate customer service and we pay the same price on T&N website as Amazon.