Bests & Worsts Reviews from Amazon

Purchased the BV1901TS on December 17, 2018, for $129.49. On, or about, August 28, 2019 it suffered a catastrophic failure. Upon plugging in the unit, I heard a brief, unusual, “buzzing sound” coming from inside the unit. Upon depressing the switch, I heard the buzzing sound again and the unit smelled hot. I stood with the unit and noticed that it was not heating water. The unit was unplugged and Bonavita was contacted via their website’s warranty section, describing the issue and answering their detailed questions. On September 13, 2019, I finally heard from Bonavita (via email) and they stated that they would be sending a new unit to me. On September 17, 2019, I received word from FedEx that my shipment was on it’s way from “Espresso Supply” in Woodinville Washington. On September 24, 2019, I finally got a replacement unit. Upon inspecting the old unit, I discovered that all of the interior screw heads (heating unit, circuit board, wire retainer, etc) were rusted severely. The metal water supply tube was showing signs of rust. The tension clips, that secured the water lines, were also completely rusted. The connection, between the heater wire and the heater, was burnt to the point of disintegrating the female connector when touched. The male connector (blade) had residual metal stuck to it and a corner of the blade burnt off. This unit had never been even close to being submerged in water as it had only been hand cleaned. It also was descaled, according to the manufacturer’s recommendations, on a regular basis. When brewing coffee, the unit was pulled out from under the overhanging cabinet, so as to have ample air flow for the steam coming through the top to escape, and it was allowed to cool before placing back under the cabinet. Having never purchased a coffee maker of this price, and theoretical value, we went to great lengths to maintain it. This unit had worked flawlessly, from the time we first received it, until it failed. However, looking inside, there is an obvious issue with internal moisture, around the circuit board and heating unit, as well as very low quality internal parts being used in this unit’s construction. This is a definite safety/quality issue, and fire hazard, that needs to be addressed by the manufacturer.