Bests & Worsts Reviews from Amazon

Got this for my daughter for Christmas in the beginning of December. She got it on the 25th of course, and it started having issues with one wheel not performing right towards the end on January. This put the item outside of Amazon's return window and onto the manufacturer. Amazon referred me via a link to Hover-1's return and warranty page. I emailed them and got a response 2 days later. It gave confusing and pitiful details on how I was to take pictures of the hoverboard before and after their 'decommissioning' instructions. I did it all after watching the battery removal video and cutting out wiring that I'm still not sure was right. However, that part I couldn't make much sense of since it looked different than my hoverboard. On to the deal breaker though. I sent the email with the pictures and a week and a half goes by with no word. I decided that it was time to send a follow up email for any signs of life and to ask if I had done the wiring portion right. Nothing. I send an email requesting status at 2 and a half weeks. Nothing. I send an email at 3 weeks saying I want to know what's going on or I will pursue other avenues. Nothing. So at 3 1/2 weeks after the initial email, I contact Amazon again because I can't find a telephone number for hover-1.. just that same email for support. Amazon tells me that it's outside of their warranty period, which I was aware of. I told them I wanted to see if they would contact hover-1 because they might give a crap if it was coming from them and not some random individual. They said they'd give me a one time exception and refund me but I would have to pay a $40 restocking fee. I called b.s. Told them I shouldn't have to pay for hover-1 not honoring their warranty, plus I bought a 2 year extended warranty through Assurion on Amazon that was apparently worthless. They then told me they'd refund the 2 year as well as the hoverboard, and they'd charge the restock fee but refund it when they got the hoverboard returned to them.. SO... Amazon made it right but they still tried to get one over on me too. They should pressure their retailers to hold up their end when it comes to warranty. Not make us pay a 'restock fee'. Ill find out tomorrow if I have to pay to ship it back. Pic is of my 'decommissioned' hoverboard. What a waste.. was a fun little toy. Sucks that hover-1 is a lousy POS retailer. Scratch them off your list and get a hoverboard elsewhere.