Bests & Worsts Reviews from Amazon

TL;DR: Mower failed after two mows. Fiskars will not honor their warranty, telling me I must be lying about how the product failed. I really wanted to like this product, and while it was still working, I did! First, the good: The product feels very well made, and after a somewhat time-consuming adjustment (I wanted to get it just right), it cut my grass really well. Then, the bad: After mowing my lawn twice with this mower, I started using it for the third time. Each time before I used it, I made sure all the adjustment bolts were tightened and/or set appropriately; I wanted to make sure everything would last. Five minutes into the third mow, one of the bolts that holds the spinning blade assembly in place gave out: without hitting anything in the lawn, the spinning blades and the stationary blade collided hard and put deep gouges into both. A local repair service told me that to grind out the gouges in one spinning blade, they'll have to grind all the blades to match, and that is harder to do on this mower than on other reel mowers. After filing a warranty claim with Fiskars and waiting three weeks, I was told that Fiskars is assuming that I must have misused the mower, so they won't honor their warranty. I understand that they weren't standing next to me when the mower self-destructed and don't know for sure what happened, but what ever happened to trusting your customers and assuming the customer is always right? My particular issue with this mower is probably not very common. However, I got two mows out of a $200 mower, then got no support (and in fact some fairly rude emails) from the company when their product failed.