Bests & Worsts Reviews from Amazon

I really wanted to love this snowblower. I want to get away from fossil fuels for the ecology, convenience etc. I need a 2 stage snowblower because of where I live (New york) and dealing with over 100 yds of driveway every snowstorm. I could have bought a super highly rated Cub cadet for less, but wanted to do the right thing. The 1st snow that I used my ego 2 stage snow thrower, I hit a rock in the snow. It happens. (if I have to sift the snow before cleaning it really isn’t worth it).that’s why there are shear pins on the auger etc. In over 45 yrs of using snow blowers I have never had a problem buying and changing a shear pin. My shear pins didn’t break though; something deeper and more serious did. motor turns, drive wheels work, auger and auger shaft not turning. shear pins in perfect shape. I called EGO to try and get some help (warranty registered, copy of receipt sent, etc) and heard nothing for 2 weeks. Checked online-my account says case closed (news to me!) called again, was told the issue was being escalated, and that I should hear back in 24 -48 hours. That was over 10 days ago. Called 2 days ago, and because of “high call volume” had to wait for a call back-which came over 2 hours later while I was in a meeting, so of course, I couldn’t answer. Called again today to find the case has been escalated but not resolved. Now too late for a return to the Amazon seller. This is my 4th EGO product. The chain saw, lawnmower and leaf blower have been great. If this is their idea of customer service, however, I am disappointed and angry. I cannot in good conscience recommend this company. I am now looking for some way to recoup the $1700 I wasted on this expensive doorstop cluttering my garage.