Bests & Worsts Reviews from Amazon

I bought this product after reviewers from several different sources said it was the best. Two weeks after installing it my computer it was taken over by the DNS Unlocker virus. Not only did this Webroot software not detect it, it couldn’t quarantine or repair it. Thankfully, I was able to get rid of it using the instructions from the Microsoft Community postings. I have been using computers since the 1980’s and have installed many different brands of antivirus software and this is the first such problem I have ever had. I guess this is lesson learned and time to move to something else. Update: About 10 minutes after posting my review, James Garcia of Webroot posted his comment. To no surprise, they blame the consumer saying the virus that infected my computer is “a potentially unwanted application that is always installed by user consent”. He then goes on to say that “Anytime that you think you are infected, it is best to reach out to our support team for assistance. They can remote in and resolve issues such as this free of charge”. First, thanks for the rapid response, even if it just to blame me and attempt to do damage control. Second, your company claims that their product (and I quote) “Webroot Internet Security Complete 2016 provides real-time protection for PCs, Macs and your Android/iOS devices, blocking viruses, malware, phishing attacks and identity theft”. So why doesn’t the software intervene and quarantine the problem or at least warn the user this is occurring? Why should I have to wait to have my equipment to become infected and then it be MY responsibility to contact you for help? Third, according to Microsoft, “Computer viruses are small software programs that are designed to spread from one computer to another and to interfere with computer operation”, so your company’s stand that the DNS Unlocker is NOT a virus is invalid (at best). If you feel this is inaccurate, please feel free to argue with Bill Gates. Lastly, I’m not asking your company for anything, except to get what I already paid for. I will not recommend your product to anyone.