Bests & Worsts Reviews from Amazon

We live in a rural area with a volunteer fire department. If the fire alarm goes off, the "listener" picks it up and trips the alarm, causing the monitoring company to automatically call the fire department and dispatch them. The volunteer fire department is not free. If they are dispatched it is an automatic $800.00, fire or not. It was about 10:00 p.m. inthe evening, we were home. The fire alarm beeped.....a warning that the battery needed replacing. The "listener" heard that, tripped the alarm, and instantly the monitoring company dispatched the fire department. In the meanwhile we frantically disarmed the system and called the monitoring company to cancel the alarm. The lady REFUSED to cancel the alarm! We BEGGED her, PLEADED with her, explaining repeatedly that the alarm was just a battery notification. She absolutely refused to cancel the alarm and HUNG UP ON US! What? HUNG UP? The fire department showed up. We apologized and sent them back home to their families. We paid the $800.00 bill when it came a week later. We threw the "listener" in the garbage. Now our system has no fire alarm except the generic ones on the walls that are useless unless we are home. I imagine the same thing would happen with alarms connected to the house electricity if the electric was interrupted. We notified Ring by email and phone message to tell them of the glitch in the "listener" and the stupidity and rudeness of the lady at the monitoring company. No one returned either communication. Way to go RING.