Bests & Worsts Reviews from Amazon

If anything goes wrong, the seller will 100% ghost you. The manufacturer has no direct internet presence. They are only here on Amazon and one or two other big box company websites that they sell through. They have no manufacturer website, no contact information anywhere, and when you reach out to them through Amazon they will not respond if you have an issue with your purchase. I really wanted to like this machine. In fact, I loved it ... for the 6 months that it worked. Despite having to buy an additional hose to reach my sink, and an adaptor to fit my sink (as others have mentioned), once I got this little guy up and running, it was wonderful. I was so happy! Laundry was no longer a giant pain in the you know what. It was perfect. Until it wasn't. After 6 months of perfect use, this machine just stopped working. Water still flows in and out, but the spin/agitate function stopped all together. Zero movement. I did my internet research — it wasn't the "lid open" indicator being tripped (#1 common reason spinning stops working), it wasn't a problem with the belt, the motor — none of the common issues when a machine stops agitating/spinning. When one purchases such a large, pricey item, one expects it to work for more than 6 months. Or at the very least, it should come with a warranty. Nope! When I started this process the seller page originally stated to contact them for warranty information. (That phrasing has since been removed and replaced with, "contact Giantex to get information about any additional policies that may apply.") So I reached out to the seller. Nothing. I contacted Amazon, they reached out to the seller. Nothing. Amazon sent some special message that's supposed to mean they MUST contact within two weeks — nothing. They reported the seller, "that usually gets them to respond." Noth-ing. 6 messages were sent to them between Amazon and myself over the course of 3 1/2 months. One long internet help chate, four lengthy phone calls, supervisors — the works. Amazon was very helpful, but this seller does not exist. At least, they don't exist once they've got your money. And, if you think that by some miracle you will get a response from Giantex if there's an issue, just take a look at their return policy before you purchase. 30 day policy — not very helpful for an appliance. (A shirt, or a book? Sure, a 30-day policy makes sense. But an appliance? 30-days doesn't cut it.) And then take a look at the fees they will charge you for returning it. Original shipping cost fee... Return shipping cost fee... 15% restocking fee... And if it's not in the original box they won't accept it ... yeah, ok. The cost of shipping this back, to receive a replacement or refund, IF the seller actually responds, IF you still have the original packaging (which is not even a full box, btw. It's 5 sides of cardboard with a styrofoam platform held together by what are essentially two industrial-strength zip ties... It's a hot mess.) — At any rate, returning or exchanging will cost nearly as much as your original purchase. They Just do yourself a favor, and don't take the risk. Not unless you can be happy a gamble of maybe getting 6 months of use out of your purchase. ___ I will note that through this entire process of trying to contact Giantex, the reps on the phone at Amazon were all very nice and appeared to do everything they could to help. Once I got smart and started asking before I hung up the phone, what action I should take next IF they failed to respond to each message within the window, the process became a lot less frustrating. Still frustrating! But less so. I still spent hours on the phone, hours trying to find this manufacturer's contact information, information on how to fix it myself, calls to see about repair options ... but I appreciate Amazon's continued efforts and courteous customer service. Amazingly, thankfully, after all of that effort, Amazon was kind enough to refund my purchase — even though they did not sell or distribute this product.