Bests & Worsts Reviews from Amazon

My original Duraflame Fireplace/Heater lasted for close to 4 years before it ultimately conked out. I had no problem with that as it had served its purpose longer than I thought it would. San Francisco nights can be very cold all year long. So I find the same frplc set on Amazon on June 30th, but I want to make sure it also has the same 3 prong plug in that my original set had. 5 out of 7 people said "YES, IT DOES". I could not imagine why 2 people said they had a regular 2 prong plug? Why would this fireplace unit be manufactured with two different style plugs? So I ordered it and a 3 year protection plan. It arrived today... so excited when UPS showed up. I didn't even have to pull the unit out of the box to see it had a &#@! TWO PRONG PLUG! To add insult to injury, AMAZON Customer Service tells me that I will be charged a fee (couldn't or wouldn't tell me how much of a fee) for UPS to pick up the package at my home. The outer ship box is HUGE and it's slightly heavy and very awkward to carry - just ask my UPS guy . So hauling it over to the UPS facility is out of the question for me! The 1 Star is for a non-usable product and a no thanks to Amazon for such a time-wasting and disappointing experience!!! (pic is of my orig. fireplace insert) UPDATE: RETURNED the "never unpacked" Duraflame within 24 hours and I am being CHARGED $20.86 for the privilege of doing business with AMAZON...