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Toshiba Chromebook 2 Product Defect
Like many other reviewers here I, too, had display issues with my new computer - with vertical lines appearing on the screen while the computer was still early in its warranty period. (See attached photo - personal info redacted).
And like the others, Toshiba refused to honor the warranty, claiming physical damage. It suffered no more abuse than any other laptop I've ever owned. I think it's a quality issue.
Given the number of similar claims, it seems obvious to me this is a product defect that either Toshiba is not acknowledging - or may not be aware of. I tried to uplevel the issue within Customer Service at Toshiba, maybe even speak to a product manager or someone who works in Quality Control, but the manager I spoke to said I couldn't move the issue beyond him. All right then, so I'm taking the whistleblower route instead. Beware of the Toshiba Chromebook 2 - it very likely has a product defect.
April 2015 · Electronics · verified purchase