Bests & Worsts Reviews from Amazon

Dear Breville - We purchased this machine in March of this year. We like the drinks that it produced however, the burr grinder has stopped working. It sounds as if the gears are stripped. I have repeatedly called the customer service phone number and left a return phone number because sitting on hold for over half an hour with no response is ridiculous. When this machine was working, I would have given it a 4.5 but now that it is in need of repair and Breville seems to ignore it customer service claims I will give it 1 star out of generosity.