Bests & Worsts Reviews from Amazon

I'm one of the lucky winners that ordered in June and received a broken console. Step 1: Decide if you want a refund from Amazon or a replacement from Sony. If you decide to call Sony the number is 1(800) 345 7669: If your console light turns white (and doesn't get stuck at pulsating blue), it could be the HDMI cable or connection issue. Fix with a pin (see Kotaku's article). If it stays blue and pulsates, try safe mode (turn off system completely, then hold down power for 10 sec and wait till you hear beeps). From here Sony can help you troubleshoot if you wanted to call in. If it wont even boot to safe mode, it's bricked. You can try to troubleshoot on your own if you're adventurous: 1. Hold down power button until the unit powers off and the light goes out. This took about 10 seconds. 2. From power off, enter Safe Mode by holding down the power button until you hear beeps. Release power button after the second beep. The Safe Mode menu will appear with a list of options. 3. Select Option 4 to restore PS4 to factory defaults. Once it's done, the system will restart. 4. In our case, after the reboot, the PS4 automatically entered Safe Mode. This time, they had us select Option 6 to Initialize the PS4. Note that by doing this, you will lose profiles and settings so just be aware that you are basically starting over. Once it's done, the system will restart. 5. When the PS4 comes back up, it will take you through the initial setup again as if it's being booted for the first time. If you can't get the PS4 to boot into safe mode, it's not your HDMI port. it's an internal issue and you'll have to send it to Sony to be fixed. Alternatively, you may be able to bring it in to a Sony Store and exchange it on the spot.