Bests & Worsts Reviews from Amazon

We bought the Snow Joe in December 2007 from Polsteins Home Goods and More (there is at least one other reviewer that had problems with Polsteins) - the very first snowstorm was about 4-5 inches. The snowthrower worked about 3/4 of the way down the driveway and then stopped working (no signs of a problem). We tried the fuse, a different plug, and calling Snow Joe. The service center recommended that we spray WD-40 into the starter switch housing, wait 20 mins and try again, or try holding the switch in while squeezing the bar. Neither worked. They have now authorized a return to their service center and they will repair or replace it free of charge. For the 20 minutes or so when it worked, we were impressed with how it worked. Now we have to hope it doesn't snow again before it is fixed. Update - Snow Joe has now told me 4 times that they are sending me an email to have the snow blower returned. I the 2 and a half weeks since I first spoke to them, the email still has not come, and the toll free number they provide is an endless loop of nothing that never gets to a customer service rep, and the automatic return call feature to keep your place in line does not work (I have also tried several times over the last 2 weeks and they still have called, so it must be a very long line).