Bests & Worsts Reviews from Amazon

After conducting research, I chose this laptop for my business purposes: both running day to day online operations, but more importantly powerful enough to use in 3D modeling for new development of physical products and additive manufacturing. The machine arrived quickly, but I should have expected something to be wrong when I noted there was no packaging material in the shipping box. I opened the interior package containing the laptop and the factory packaging appeared undamaged as well as reasonably robust. Then I began the process of starting up my new device. In the middle of the screen the system was clearly having problems. Note the attached pictures. I went went to the manufacturer's website and made sure the latest drivers were downloaded and installed. I conducted the manufacturers online tests and this did not remedy the issue. Sadly I would have to return/replace this. Here is where it becomes absurd. I drove to the Amazon store at Park Meadows Mall in Lone Tree, Colorado. I wanted to expedite the return process, and I conceived of Amazon being interested in getting a replacement to me quickly. I offered to come back to this location the next day if they could replace it quickly. They would not be able to replace it quickly. Not only was this not possible (and I may have been too hopeful for this outcome) the Amazon store would NOT accept the return at the location. Instead I was required to drive to a UPS store to make the return. Along with this laptop I ordered a laptop fan to aid in keeping the device cool and performing well. Since I was not keeping the laptop I returned this item right there at the Amazon store. However, I was not allowed to turn return this broken laptop costing over $2000 in the same location. This makes NO SENSE. Why would a company that sold a product require the customer to use more third parties rather than its own agent/location in order to return it? The customer service person on-site had no explanation. I drove another 9 miles across town to the nearest UPS store. Just before it closed. I re-initiated the return process via my smart phone. Instead of being providing a scan code to provide to UPS... I was required to email myself, and the UPS store a copy of the shipping label, then pay the UPS store additional money to print Amazon's return label. The process was absurd. I was really looking forward to using this device as the online reviews (not necessarily Amazon's) led me to believe this was a great computer. I do not know if the damaged screen was caused by shipment or a factory flaw. I do know that Amazon made this process difficult. I will now be waiting for "7 days" to get my refund issued, so that I can find a replacement and it will not be from Amazon. I will not be taking the risk of buying high-end electronics through Amazon again. At this point it may be better to buy directly from the manufacturer or a local store. UPDATE: Between Amazon's absurd return requirements, and UPS incompetence, my time and money were totally wasted. After two weeks of waiting, worrying, tracking and nonsense, I still do not have my money back for a defective product. DO NOT BUY FROM AMAZON. They are the 21st Century version of "The telephone company". Too big to care.