Bests & Worsts Reviews from Amazon

I now have a partially assembled frame taking up the whole living room floor, and due to what appears to be an easily noticeable manufacturing/welding issue with one of the outer-frame pieces, the foundation cannot be assembled. There were other reviews of issues with welding and/or other problems with the metal frame that looked obvious, but the proportion of more positive reviews encouraged me to take a chance. I've called customer service twice [now 3 times, having left a message], but I only get a voice mail, strangely to the same # inbox each time, which makes me question if they have multiple agents answering lines or just one answering machine catching all calls. Also, the pieces of metal that consist of this foundation are very cheap. I think this foundation is a bit overpriced, after looking at the quality of materials, even if in perfect condition. What you're paying for is probably shipping and a good-size markup. I'll update this review pending satisfactory remedy from the Zinus or Amazon.