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people found this helpful, as of 2023
ranked #201,226 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Sharp Customer Service Deplorable...Use Another Company
I bought this TV at the PX on Fort Benning and enjoyed the TV for approximately 1 month until one day it didn't turn on.
Sharp was quick to send out a repair man who replaced the power boards and then used a Dewalt drill to reassemble the TV. He pressed to hard with the drill and cracked the screen. He told us he would have a new screen sent out in 2-3 days and he would replace it. He told Sharp that it was the customer who cracked the screen.
The customer service for this particular TV is in the Philippines. This particular call center was extremely rude and said it was our fault and closed the case. SHARPUSA would not back us up and told us there was nothing they would do.
I will never buy a Sharp product ever again and I would recommend that you don't either. They are not supportive of their customers and they do not go to bat for those that have purchased products from them.
Very sad company.
September 2015 · Electronics