Bests & Worsts Reviews from Amazon

I bought this unit about 18 months ago and have been pleased with it until last week. First I smelled a burning smell around the unit but I was not exactly sure where it came from as I have other appliances in the same area. The next time we used it to make a vanilla milkshake the whole think just melted with bits of plastic everywhere including in the drink! Blendtec were very difficult to deal with. I would have expected not just a refund but a new machine and a courtesy call as to what happened with the unit. As it stood, they just picked up the machine and refunded the unit. No explanation. I don't feel comfortable with a company who behaves this way with a machine which smoked up and shot shards of plastic everywhere. Someone could have gotten hurt. They just did not seem to care.